We are trying to provide better service for customer:
1. Understand customer situation; 2. Manage expectations; 3. Provide clear communications;
4. Offer access to subject matter experts; 5. Be responsive; 6. Take ownership;
4. Offer access to subject matter experts; 5. Be responsive; 6. Take ownership;
7. Know the product; 8. Feel empowered to make changes.
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